Frequently Asked Questions
Check the most frequently asked questions about Clipink.
Click "Forgot password" on the login page to get guidance.
You can edit your nickname, profile image, bio, and more anytime under Settings > Profile. Changes are applied immediately.
We support credit cards (Visa, Mastercard, AMEX), debit cards, and PayPal. Enterprise customers can also pay via invoice.
You can cancel directly under 'Settings > Account > Manage Plan'. Once canceled, billing stops from the next payment date, and you can use the service until the end of the current billing period.
Once purchased, your plan is applied to your account automatically. Your remaining quota is deducted automatically when you convert videos in AI Studio, and you can check it on the dashboard.
When you upload a video, AI automatically detects key scenes and adds captions, background music, and effects to create short-form clips. You can edit the generated clips or publish them right away.
Monthly video conversion time varies by plan. If you need more, you can increase your usage with add-on packs.
Click the 'Upload' button under AI Studio > Library tab to upload images, audio, and video sources. Uploaded assets are available across all projects.
We support images (PNG, JPG, SVG, WebP), video (MP4, MOV, WebM), and audio (MP3, WAV, AAC). The maximum file size varies by plan.
You can leave an inquiry via the "Contact us 1:1" button at the bottom of the Help Center page, or email us at contact@polestarmt.com. We reply within 24 business hours.
You can currently use the main features through the mobile web version, and dedicated iOS and Android apps are in preparation. We'll announce them via notices and email upon release.